Our team will provide support or quality services to participants, their families, and advocates. To enable us to do this, we request that all participants:
● provide complete and accurate information about themselves and their situation.
● explain any changes in their health.
● inform their staff if they cannot keep an appointment or commitment
● complete consent forms so that we can work with an advocate (if applicable)
● act respectfully and safely towards other people using the service and towards our front-line worker.
● provide feedback about the service and advise how services could be improved.
● report back to us if you are unhappy with our services or if there is any matter of concern.
Our commitment to participants
Lifelong Therapy Services takes a strengths-based, person-centred, holistic approach to care and support, where the participant or their advocate is primary to the decision-making process. Our team will ensure that services are managed with respect and that we consult participants. When dealing with our stakeholders, we will:
● treat people with respect.
● treat individuals courteously, fairly and without discrimination.
● inform participants of their rights and responsibilities through our orientation process, Easy Read documents and handbooks
● protect personal information.
● involve participants in any decisions regarding the services they access.
● assist participants in connecting with other services, if needed
● inform how to provide feedback on our services.
● ensure participant safety and undertake practices that prevent injury.
● assist participants in accessing and using our services.
● comply with signed service agreements.
● inform participants of their rights and responsibilities
● arrange for an interpreter or other language services, if required
● respect individual views, opinions, personal circumstances, and cultural diversity
● provide advice and options regarding other supports and services that may be available.
● ensure staff have the appropriate skills and competencies to meet participants' needs.
● treat everybody with dignity, fairness, and respect, without discrimination or victimisation.
● advise how complaints can be made and provide information on how we will respond to that complaint.
● provide support and care that recognises and acknowledges individual preferences, choices, interests, and capability.
● support the right for participants to receive quality care in an appropriate environment, which promotes participation.
● give participants a voice in all aspects of their services.
● listen and respond to the participant as per the NDIS Workforce Capability Framework
● provide services that meet, or exceed, relevant industry standards such as the NDIS practice standards and quality indicators, NDIS rules, and their charter of rights.
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